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General Responsibilities
What I Learned
My Core Team Members
Reflections
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Product Manager Internship 2021
Elevating User Engagement: Emotional AI & Interactive Gaming
During my internship as a Product Manager Intern at Xiaoice.AI, my primary focus was exploring ways to enhance AI with emotional intelligence and integrating this into games. This initiative aimed to create a more emotionally resonant and engaging user experience.
TIMELINE
Mar 2022 - Jul 2023
Role
Product Management, Research, Design
COLLABORATORS
1 Project Manager
1 Product Designer
10+ Developers
TOOLS
Figma, Figjam, Lark
Want to skim through this case study? I got you covered.
Here's a 1 min TL;DR version.
Quick overview
In charge of Front-end coding.
Contributed to Concept Development, UX Design.
Quick overview
In charge of Front-end coding.
Contributed to Concept Development, UX Design.
Quick overview
In charge of Front-end coding.
Contributed to Concept Development, UX Design.
Quick overview
In charge of Front-end coding.
Contributed to Concept Development, UX Design.
General Responsibilities
Broadening the Emotional Intelligence of Xiaoice AI
My focus was on developing unique AI personalities, aiming to bring a more human touch to AI interactions. This task involved strategically designing varied AI traits, ultimately elevating the user experience with more engaging and empathetic AI communications.
Embedding Xiaoice AI into Games
My another responsibility was instrumental in integrating AI technology into our card game. My role encompassed refining in-game AI interactions and improving the game flow's UX/UI design.
What I Learned
My experience at Xiaoice.AI enhanced my ability to quickly learn and apply new AI technologies. I excelled in conducting timely research and user testing, crucial for aligning AI solutions with user needs.

Collaborating with the engineering team was a key aspect of my role, where I balanced technical feasibility with innovative AI advancements. This experience sharpened my skills in effectively communicating complex ideas, ensuring alignment and clarity across multidisciplinary teams.
The Process
Through out the process, I observed current experiences, defined problem, listened to partners, asked customers, iterated design and shared insights.
My Core Team Members
My team was a small group of designers and one Design Program Manager. They helped me become a better designer. Each person had their own strengths that I relied on to have the best experience that I could.
Reflections
Document Everything
Encountered the importance of leaving detailed notes for unusual cases and future reference.
Overcommunicate
Learned the value of clear, consistent communication in ensuring project success and collaborative problem-solving.
Getting Buy-Ins Is Tough
Navigated the complexities of advocating and defending my ideas and processes, emphasizing the importance of research and brainstorming.
Build Deep Relationships
Focused on building meaningful relationships with colleagues, which was invaluable for both personal and professional development.
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