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General Responsibilities
What I Learned
Reflections
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UX Design Internship 2024
Shaping an AI-powered platform to streamline Customer Success activities across the entire customer journey
At SAP, I led the UX design for Digital Launchpad, a multifaceted AI framework that streamlines Customer Success activities across the entire customer journey. Through user research and agile collaboration with cross-functional teams, I optimized the user experience, translating complex AI functionalities into intuitive designs for various Customer Success roles.
TIMELINE
May 2024 - Present
Role
UX Design, User Research
COLLABORATORS
2 Project Manager
2 Business Architect
20+ Developers
TOOLS
Figma, Mural, Jira
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Quick overview
In charge of Front-end coding.
Contributed to Concept Development, UX Design.
Quick overview
In charge of Front-end coding.
Contributed to Concept Development, UX Design.
Quick overview
In charge of Front-end coding.
Contributed to Concept Development, UX Design.
Quick overview
In charge of Front-end coding.
Contributed to Concept Development, UX Design.
General Responsibilities
Designing AI-Driven Product for Customer Success
I spearheaded the creation of AI-enhanced interfaces that simplified complex Customer Success processes. This involved translating intricate AI capabilities into user-friendly designs, making advanced technology accessible to various roles within the customer journey.
Driving Cross-Functional Innovation
My work centered on fostering collaboration between design, engineering, and product teams. I facilitated agile workflows that aligned UX goals with technological feasibility, ensuring that our innovative ideas were both impactful and implementable.
Evolving Design Standards for AI Integration
I played a key role in adapting and expanding design guidelines to accommodate emerging AI functionalities. This ongoing effort involved balancing consistency with flexibility, allowing for seamless integration of new AI features while maintaining a cohesive user experience.
What I Learned
My experience at Xiaoice.AI enhanced my ability to quickly learn and apply new AI technologies. I excelled in conducting timely research and user testing, crucial for aligning AI solutions with user needs.

Collaborating with the engineering team was a key aspect of my role, where I balanced technical feasibility with innovative AI advancements. This experience sharpened my skills in effectively communicating complex ideas, ensuring alignment and clarity across multidisciplinary teams.
The Process
Through out the process, I observed current experiences, defined problem, listened to partners, asked customers, iterated design and shared insights.
Reflections
Document Everything
Encountered the importance of leaving detailed notes for unusual cases and future reference.
Overcommunicate
Learned the value of clear, consistent communication in ensuring project success and collaborative problem-solving.
Getting Buy-Ins Is Tough
Navigated the complexities of advocating and defending my ideas and processes, emphasizing the importance of research and brainstorming.
Build Deep Relationships
Focused on building meaningful relationships with colleagues, which was invaluable for both personal and professional development.
Thanks for visiting!
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